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How long will it take for my order to arrive?Delivery times vary depending on your area, so please check the shipping company's website for details. The shipping times are as follows: [Domestic] If no shipping time is specified, your order will be shipped within 7 business days. If the shipping time is stated on the product page, we will ship the item at the shipping time stated on that product page. [Overseas] If no shipping time is specified, your order will be shipped within 20 business days. If the shipping time is stated on the product page, we will ship the item at the shipping time stated on that product page.
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Please tell me how to change my addressPlease access My Page from the top right of the site. You can change your address from the "Shipping Settings" section of the Account Control Center in your My Page. If you would like to change the address of an item you have already ordered, please fill out the form below and contact us. ------------------------ Order Number : Real Name: post code: address: telephone number: ------------------------ *Order numbers start with #. * Shipping information must be filled in correctly and completely. *If you have multiple shipping address changes, please send all your order numbers together in one email, separating them with a comma (,). *If the shipping information does not match, you will be required to present identification. Once preparation for shipping has begun, the item cannot be changed. After receiving the shipping notification, please contact the delivery company and have them forward the package to you. Please note that you will be responsible for any forwarding fees.
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Who is the delivery company?We use Yamato Transport and Sagawa Express for domestic shipments, and FedEx for international shipments.
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Can I specify a delivery date and time?Sorry, we cannot specify delivery dates and times. Please follow the procedure yourself using the tracking number you will be notified of after shipping.
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Can I have the item delivered to a branch office or pick it up at a convenience store?We are sorry, but we do not offer pick-up at our branch office or convenience store. Please register your home address.
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What should I do if I forget my account password?Please click on "Forgot your password?" on the login screen to reset your password. If for some reason you are unable to reset your password, please contact us using this form .
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Where can I change my email address?Please make the necessary changes in the "Login Information" section at the bottom of the "Account Control Center" on your My Page. You will need your current password to change your email address.
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What if I want to log out?To log out of your account, select Logout from the login menu where your name is displayed in the upper right corner of the "Account Control Center" on your My Page.
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Where can I see my order history?On your My Page, select "My Orders" from the login menu where your name is listed in the top right corner.
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Do I need to register as a member to use the service?To purchase products, you must register for a "NEXTGROUP OFFICIAL STORE My Account."
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What is the name of the credit card payment?In the case of credit card payment, the debit name will be one of the following: "NXTGR OFFICIAL STORE" "Next Group Official Store"
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Is the payment secure?Payment is made through a system operated by a major external company, so a certain level of security is guaranteed. In addition, our store does not retain any payment information.
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What if I want to pay at 7-Eleven?Currently, we do not accept payments at 7-Eleven using convenience store payments, but you can make payments at 7-Eleven by using Paidy (deferred payment). Please note that depending on the payment method, a fee may be charged when making a payment via Paypal.
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I would like more details about convenience store payments.After completing your order with convenience store payment, you will be issued a number to make payment at the convenience store. Please take this number with you to make your payment at a convenience store. Please see below for payment methods at each convenience store. (Payment agency page) [Lawson] [Family Mart] [Daily Yamazaki] [Ministop] [Seico Mart]
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Can I pay by bank transfer?Bank transfer payments using Pay-easy are available. You can also use Pay-easy even if you do not have a bank account.
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When is the payment date for Paidy (deferred payment)?Each month, we will close the billing process at the end of the month and issue an invoice on the 1st of the following month. We will also notify you by email or SMS (short message) by the 5th of the month. For more information, please visit the Paidy website.
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What should I do if there is an error with my payment?Please clear your browser cache or try a different payment method. If the issue persists even after trying again, please check the official website of the payment service or contact customer support.
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Can I change my payment method?You cannot change the payment method after placing your order.
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Where can I download digital products?You can download it from your order history.
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I want to resell the productWe cannot provide any information regarding the resale of each product beyond what has been officially announced.
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What should I do if I can't purchase the item in my cart?There may be cases where you are unable to purchase an item even if it is in your cart due to reasons such as the item being out of stock or the sales period ending. If the message "Sorry, this item is no longer available" is displayed below the item in your cart, due to the reasons mentioned above, you will not be able to purchase any other items while this item is in your cart. Please delete the item in question before proceeding with the payment process.
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I want to return the item. Can I return it and get a refund?Returns and refunds cannot be made for reasons of customer convenience.
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There was a defect in the product (damage, etc.). What should I do?We apologize for any inconvenience caused. Please fill out the following template and contact us via the inquiry form. --- ① Order number ②Product name you wish to exchange or return ③ Quantity you wish to exchange or return ④Photos showing defects (If the defect cannot be confirmed from the photos, please contact us.) --- As a general rule, we do not accept exchanges of packaging materials or gift boxes.
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Where can I contact you?You can contact us here . You can also contact us by clicking the "If the above doesn't resolve your issue" button at the bottom of this page.
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What if I want to cancel?We regret that we cannot accept cancellations after payment has been confirmed.
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What should I do if I receive a different product than the one I ordered?Please double check the details of your order when placing it. After checking, if the product is different from what you ordered, please fill in the template below and contact us using the inquiry form. --- ·full name: ·telephone number: ·email address: ・Order number: ・Purchase date: Regarding the contents of the wrong item: ◆ Order details Product name: ·quantity: ◆Arrived products Product name: ·quantity: ---
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